Frequently Asked Questions

Why Choose DAM Health?

Dam Health is one of the leading providers of coronavirus testing worldwide. We have been at the forefront of COVID-19 testing solutions during the pandemic. Our lab has processed over 92,000 tests, we have undertaken over 1,500 tests per day to help protect public health.

What Services Do You Offer?

At DAM Health, we provide a variety of services of which include:

  • Fit to Fly RT-PCR Testing,
  • Lateral Flow Antigen Tests,
  • Day 2 and Day 8 Testing,
  • Day 5 Test to Release.

 

As these are all individual services that are processed with different procedures and documentation, we do not provide a package to cover all bases.

What Are The Prices For Your Services?

The pricing for these tests varies in relation to which type of test it is you require and the region for where the desired test center is.

Below you can find the listing of our prices:

  • Fit to Fly RT-PCR Testing prices varies from £99-£129.
  • Lateral Flow Antigen Tests are £29.
  • Day 2 Tests are £69.
  • Day 2 and Day 8 Tests are £119.
  • Day 5 Test to Release prices varies from £99-£129.

You can find out more information about our prices and available test centers on our website at https://www.dam-health.com/

What Is Fit To Fly RT-PCR Testing?

Fit-to-Fly certificates are proof that a government-approved testing provider has deemed it safe for you to fly.

An RT-PCR test is used to detect and assess RNA. Although standard PCR tests amplify DNA, some viruses utilize RNA as their genetic material. RT-PCR tests differ by taking an RNA strand and converting it to a DNA strand.

(RT stands for Reverse Transcription)

What Is Lateral Flow Antigen Testing?

The Lateral Flow Antigen Tests we provide are used for travel by various customers. For it to be eligible for your travel, you will need to check with your travel provider and the country you are visiting whether they will accept Lateral Flow Antigen Tests and that type of certificate to be able to board with – this can be investigated through identifying the standard of entry requirements for either the travel provider or the country you are traveling to.

The Lateral Flow Antigen Tests are conducted in our DAM Health test centers by one of our health care professionals. The results are then emailed to you within 24 hours from the time of your appointment with your Fit to Fly Antigen certificate attached as a PDF document.

For further information on this type of test, you can follow this link that takes you to the description page on our website and be able to book an appointment from this same site also:

Lateral Flow Antigen Test – DAM Health (dam-health.com)

What Are The Details for Lateral Flow Antigen Test (i.e. Manufacturer and the Accuracy, Specificity, and Sensitivity?)

The type of Lateral Flow Antigen Test we provide is recognised as DAM Health Coronavirus SARS-CoV-2 Antigen (Colloidal Gold Method). It is MHRA and FDA registered, and CE marked.

Our Lateral Flow Antigen Tests accuracy, sensitivity, and specificity can be found below:

Sensitivity: 94.39%

Specificity: 100%

Accuracy: 97.47%

The manufacturer of our Lateral Flow Antigen Tests is titled Gruenbanka.

What Is Day 5 Test To Release?

The Day 5 Test to Release is an optional scheme in which customers require to reduce the self-isolation period from 10 days to 5 days if they test negative.

This type of test takes place and is conducted by one of our healthcare professionals in-clinic and results are provided within 24-hours from the time of your appointment. You must have received your Day 2 negative result in order to qualify for and attend your appointment at our test center.

For more information and to book this test, please follow the link provided below:

Day 5 Test to Release – DAM Health (dam-health.com)

If you are traveling to the U.K. from an amber-listed country, it is mandatory to have your Day 2 and Day 8 booked, conducted, and processed for results, regardless of opting in for the Day 5 Test to Release Scheme.

What Are Day 2 And Day 8 Testing?

In the current climate, various countries are rated in specific categories/zones of which are red, amber, or green listed.

It is a mandatory government requirement and legal regulation to have your Day 2 and, if applicable, Day 8 Tests booked ahead of your arrival back into the U.K. The Day 2 and Day 8 tests are a service we provide with our partners Oncologica; these types of tests are postal self-sample tests which, are delivered to and posted from your quarantine address.

Orders are dispatched in line with due dates under government rules, with next-day delivery via DPD. In returning the self-swabbed sample for either Day 2 or Day 8, this is completed by using the pre-paid Royal Mail 24-hour tracked envelope provided. Once ensured that the sample is securely sealed in the envelope, you can post the envelope in a Royal Mail priority post box which exists and is located in every town. These are normal Royal mail postal boxes that display a priority label on them. You can identify your closest priority post box on the Royal Mail app or by using the following link: https://www.royalmail.com/services-near-you#/.

Alternatively, you can arrange your own private courier to deliver the swab samples directly to Oncologica’s lab, of which the opening hours are 24 hours 7 days a week.

If you would rather not use postal or courier services, there is the option to hand-deliver the swab samples to Oncologica directly to avoid postal delays. The address is as follows;

Oncologica,

Suite 2,

The Newnham Building,

Chesterford Research Park,

Little Chesterford,

CB10 1XL

For more information and to book these tests, please follow the link provided below:

Mandatory Day 2 & 8 Testing – DAM Health (dam-health.com)

What Information Do I Need To Make A Booking?
  • Full name
  • Address
  • Date of birth
  • Passport number or ID number
  • Contact number
  • Contact email
  • Bank Details
What Do I Need To Bring To My Appointment?

It is mandatory to wear a mask when arriving at the clinic. You also need to bring your passport or ID number and a form of ID with you to the clinic.

You do not need to arrive at the clinic early – Please only arrive at your scheduled appointment time.

When Can I Expect My Results?

Our policy regarding results is as follows; we send you your results and your certificate via email within 24 hours from the time of your appointment. This information can be gained at any point within that 24-hour time frame but, unfortunately, I would not be able to guarantee a set time for when this would be.

If the email does not appear in your main inbox, please check your junk/spam folder also as sometimes our responses can be directed to that area in customers' inboxes.

Please be aware Day 2 and Day 8 Testing has a unique results policy due to it being postal self-sample tests provided by our partners Oncologica.

What Type Of Test Should I Book For My Travel, And When Should I Book my Test For?

Unfortunately, due to the ever-changing policies and entry requirements for different countries, we are not able to advise on which type of test you need to book or when to book for, this is part of our regulations.

You will need to check with your travel provider and the country’s information what the entry requirements are regarding the type of test you need and what time frame you need to have your test within before travel. The time frame can vary depending on different travel providers and different countries. In addition to this, it can vary on whether the time frame begins from flight/travel departure time or when you arrive at the desired destination. These are details you will need to investigate further to be assured you are booking your test to meet the set requirements.

Does My Child Need To Be Tested? And, To What Age Does The Offer Of ‘Kids Go Free’ Extend To?

The regulations with children needing testing are currently down to the policies and regulations of your chosen travel provider and the destined country, therefore, please ensure you have checked their latest guidance. Once you have researched and discovered the necessary requirements, you will be able to arrange to test with DAM Health.

Our health care professionals are qualified to test children of all ages, starting at new-born. If you have any worries or concerns about this, you can contact our customer service and inquiries team for further explanations and reassurance.

Regarding our current one child goes free offer with one paying adult, this can be applied to any individual up to and including the age of 17 years old. This offer is only eligible for our standard Fit to Fly RT-PCR Testing.

For more information and to book these tests, please follow the link provided below:

Kids Go Free! – DAM Health (dam-health.com)

Can I Cancel My Appointment?

You can put your appointment on hold or reschedule it without losing your £20 admin fee. We accept cancellations in line with our cancellation policy:

  • Cancellations — 48 hours or more in advance will receive a 100% refund minus an admin fee of £20
  • Cancellations – 24 hours in advance will receive a 50% refund minus an admin fee of £20
  • Cancellations made within 24 hours will not receive a refund

Please understand that appointment times are limited and in high demand. When you book your appointment with us, you are holding space on our calendar that is no longer available to our other customers. However, if you must cancel your appointment, we respectfully request at least 48 hours' notice in order to allow another customer access to that appointment time.

How Long Does It Take To Get My Refund?

Once the cancellation has been identified and investigated, the refund for the canceled appointment can be refunded accordingly in line with our cancellation policy. Please find below the link for our cancellation policy on our website:

Click here to view our Cancellation Policy 

Do The Tests You Provide Meet Government Requirements?

Our tests meet the government requirements. We are listed on the government website for general COVID-19 testing providers.

List of general COVID-19 testing providers - GOV.UK (publishing.service.gov.uk)

Mandatory Day 2 & 8 | Customer Journey

In the current climate, various countries are rated in specific categories/zones of which are red, amber, or green listed.

It is a mandatory government requirement and legal regulation to have your Day 2 and, if applicable, Day 8 Tests booked ahead of your arrival back into the U.K. The Day 2 and Day 8 tests are a service we provide with our partners Oncologica; these types of tests are postal self-sample test which are delivered to and posted from your quarantine address.

Orders are dispatched in line with due dates under government rules, with next day delivery via DPD. In returning the self-swabbed sample for either Day 2 or Day 8, this is completed by using the pre-paid Royal Mail 24-hour tracked envelope provided. Once ensured that the sample is securely sealed in the envelope, you can post the envelope in a Royal Mail priority post box which exists and are located in every town. These are normal Royal mail postal boxes that display a priority label on them. You can identify your closest priority post box on the Royal Mail app or by using the following link: https://www.royalmail.com/services-near-you#/.

Alternatively, you can arrange your own private courier to deliver the swab samples directly to Oncologica’s lab, of which the opening hours are 24 hours 7 days a week.

If you would rather not use postal or courier services, there is the option to hand deliver the swab samples to Oncologica directly to avoid postal delays. The address is as follows;

Oncologica,

Suite 2,

The Newnham Building,

Chesterford Research Park,

Little Chesterford,

CB10 1XL

For more information and to book these tests, please follow the link provided below:

Mandatory Day 2 & 8 Testing – DAM Health (dam-health.com)

 

International Travel Testing Traffic Light System From The 17th of May

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